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Cancellation conditions

The following cancellation conditions apply to individual bookings (from 11.04.2023. to 01.12.2023):

 

  • Up to 72 hours before arrival: free cancellation
  • From 72 hours before arrival: 90% of the booked stay
  • On the day of arrival or in case of no-show: 100% of the booked stay

 

The following cancellation conditions apply to individual bookings for the 2022/2023 winter season (with arrival until 10.04.2023) as well as for the 2023/2024 winter season (from 02.12.2023 to 10.04.2024; except Christmas, New Years, and Carnival):

 

  • Up to 7 days before arrival: free cancellation
  • From 7 days before arrival: 70% of the booked stay
  • From 5 days before arrival: 90% of the booked stay
  • On the day of arrival or in case of no-show: 100% of the booked stay

 

Special conditions apply during the Christmas season (22.12.2023 – 26.12.2023), New Years (26.12.2023 – 06.01.2024), and Carnival (09.02.2024 – 24.02.2024):

  • Up to 3 weeks before arrival: free cancellation
  • From 21 days before arrival: 50% of the booked stay
  • From 14 days before arrival: 70% of the booked stay
  • From 7 days before arrival: 90% of the booked stay
  • On the day of arrival or in case of no-show: 100 % of the booked stay
Deposit

For each reservation concerning the travel periods Christmas (22.12.2023 – 26.12.2023), New Years (26.12.2023 – 06.01.2024), and Carnival (09.02.2024 – 24.02.2024), a deposit of 20% of the booked stay is required up to 30 days before arrival.

We will be happy to send you a HOBEX link (deposit link) for this purpose.

 

No deposit is required for all bookings with arrival by 21.12.2023.

Convenient check-in

To make check-in as pleasant as possible for you, we kindly ask you to provide us with the data of all guests (per room) before arrival (first & last name, date of birth, address, ID or passport number, e-mail address).

Payment

The hotel bill will be settled at check-out. We accept the following payment methods:

  • Cash
  • Eurocheque (Maestro or debit card)
  • Eurocard/MasterCard
  • VISA
  • Please note that we do not accept Diners and American Express cards.