The following cancellation conditions apply to individual bookings (from 11.04.2023. to 01.12.2023):
- Up to 72 hours before arrival: free cancellation
- From 72 hours before arrival: 90% of the booked stay
- On the day of arrival or in case of no-show: 100% of the booked stay
The following cancellation conditions apply to individual bookings for the 2022/2023 winter season (with arrival until 10.04.2023) as well as for the 2023/2024 winter season (from 02.12.2023 to 10.04.2024; except Christmas, New Years, and Carnival):
- Up to 7 days before arrival: free cancellation
- From 7 days before arrival: 70% of the booked stay
- From 5 days before arrival: 90% of the booked stay
- On the day of arrival or in case of no-show: 100% of the booked stay
Special conditions apply during the Christmas season (22.12.2023 – 26.12.2023), New Years (26.12.2023 – 06.01.2024), and Carnival (09.02.2024 – 24.02.2024):
- Up to 3 weeks before arrival: free cancellation
- From 21 days before arrival: 50% of the booked stay
- From 14 days before arrival: 70% of the booked stay
- From 7 days before arrival: 90% of the booked stay
- On the day of arrival or in case of no-show: 100 % of the booked stay