CANCELLATION CONDITIONS
The following cancellation conditions apply for individual bookings:
- up to 72 hours before arrival - free cancellation
- from 72 hours before arrival: 90 % of the total price
- on the day of arrival or no-show: 100% of the total price
The following cancellation conditions apply for individual bookings for the winter season 2025/2026 (from 29.11.2025 to 10.04.2026; except Christmas, New Year's Eve and Carnival):
- Up to 7 days before arrival: free cancellation
- From 7 days before arrival: 70 % of the total price
- From 5 days before arrival: 90 % of the total price
- On the day of arrival or no-show: 100 % of the total price
For bookings over the Christmas period (20.12.2025 – 25.12.2025), New Year's Eve (26.12.2025 – 06.01.2026) and Carnival (09.02.2026 – 22.02.2026) special conditions apply:
- Up to 3 weeks before arrival: free cancellation
- From 21 days before arrival: 50 % of the total price
- From 14 days before arrival: 70 % of the total price
- From 7 days before arrival: 90 % of the total price
- On the day of arrival or no-show with 100 % of the total price as cancellation fee
The following group cancellation conditions apply:
- Up to 63 days prior to arrival: free of charge
- From 62 days to 28 days before arrival: 50% of the total price
- From 27 days before arrival: 80 % of the total price
- From 7 days before arrival: 90 % of the total price
- On the day of arrival or no-show with 100% of the total price as a cancellation fee