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Cancellation conditions

CANCELLATION CONDITIONS

The following cancellation conditions apply for individual bookings:


up to 72 hours before arrival - free cancellation
from 72 hours before arrival: 90 % of the total price
on the day of arrival or no-show: 100% of the total price


The following cancellation conditions apply for individual bookings for the winter season 2023/2024 (until arrival 01.04.2024) and the winter season 2024/2025 (from 02.12.2024 to 19.04.2025; except Easter, Christmas, New Year's Eve and Carnival):

Up to 7 days before arrival: free cancellation
From 7 days before arrival: 70 % of the total price
From 5 days before arrival: 90 % of the total price
On the day of arrival or no-show: 100 % of the total price


For bookings over the Christmas period (20.12.2024 - 26.12.2024), New Year's Eve (26.12.2024 - 06.01.2025), Carnival (24.02.2025 - 09.03.2025) and Easter (14.04.2025 - 21.04.2025) special conditions apply:

Up to 3 weeks before arrival: free cancellation
From 21 days before arrival: 50 % of the total price
From 14 days before arrival: 70 % of the total price
From 7 days before arrival: 90 % of the total price
On the day of arrival or no-show with 100 % of the total price as cancellation fee

Deposit

No deposit is due.

When booking our non-cancellable rate, the total amount is due for payment immediately.

Convenient check-in

To make check-in as pleasant as possible for you, we kindly ask you to provide us with the data of all guests (per room) before arrival (first & last name, date of birth, address, ID or passport number, e-mail address).

Payment

The hotel bill will be settled at check-out. We accept the following payment methods:

  • Cash
  • Eurocheque (Maestro or debit card)
  • Eurocard/MasterCard
  • VISA
  • Please note that we do not accept Diners and American Express cards.