CANCELLATION CONDITIONS
The following cancellation conditions apply for individual bookings:
up to 72 hours before arrival - free cancellation
from 72 hours before arrival: 90 % of the total price
on the day of arrival or no-show: 100% of the total price
The following cancellation conditions apply for individual bookings for the winter season 2024/2025 (from 02.12.2024 to 19.04.2025; except Easter, Christmas, New Year's Eve and Carnival):
Up to 7 days before arrival: free cancellation
From 7 days before arrival: 70 % of the total price
From 5 days before arrival: 90 % of the total price
On the day of arrival or no-show: 100 % of the total price
For bookings over the Christmas period (20.12.2024 - 26.12.2024), New Year's Eve (26.12.2024 - 06.01.2025), Carnival (24.02.2025 - 09.03.2025) and Easter (14.04.2025 - 21.04.2025) special conditions apply:
Up to 3 weeks before arrival: free cancellation
From 21 days before arrival: 50 % of the total price
From 14 days before arrival: 70 % of the total price
From 7 days before arrival: 90 % of the total price
On the day of arrival or no-show with 100 % of the total price as cancellation fee