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Cancellation conditions

CANCELLATION CONDITIONS

The following cancellation conditions apply for individual bookings:

  • up to 72 hours before arrival - free cancellation
  • from 72 hours before arrival: 90 % of the total price
  • on the day of arrival or no-show: 100% of the total price



The following cancellation conditions apply for individual bookings for the winter season 2025/2026 (from 29.11.2025 to 10.04.2026; except Christmas, New Year's Eve and Carnival):

  • Up to 7 days before arrival: free cancellation
  • From 7 days before arrival: 70 % of the total price
  • From 5 days before arrival: 90 % of the total price
  • On the day of arrival or no-show: 100 % of the total price



For bookings over the Christmas period (20.12.2025 – 25.12.2025), New Year's Eve (26.12.2025 – 06.01.2026) and Carnival (09.02.2026 – 22.02.2026) special conditions apply:

  • Up to 3 weeks before arrival: free cancellation
  • From 21 days before arrival: 50 % of the total price
  • From 14 days before arrival: 70 % of the total price
  • From 7 days before arrival: 90 % of the total price
  • On the day of arrival or no-show with 100 % of the total price as cancellation fee

 

 

The following group cancellation conditions apply:

  • Up to 63 days prior to arrival: free of charge
  • From 62 days to 28 days before arrival: 50% of the total price
  • From 27 days before arrival: 80 % of the total price
  • From 7 days before arrival: 90 % of the total price
  • On the day of arrival or no-show with 100% of the total price as a cancellation fee
Deposit

We would like to point out that a deposit of 30% of the total amount is required to secure your booking. Please transfer this amount within two weeks of the booking confirmation.

Convenient check-in

To make check-in as pleasant as possible for you, we kindly ask you to provide us with the data of all guests (per room) before arrival (first & last name, date of birth, address, ID or passport number, e-mail address).

Payment

The hotel bill will be settled at check-out. We accept the following payment methods:

  • Cash
  • Eurocheque (Maestro or debit card)
  • Eurocard/MasterCard
  • VISA
  • Please note that we do not accept Diners and American Express cards.
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